Terms of Use

These terms and conditions may be amended from time to time and it is the responsibility of the user to ensure that they have read the latest terms and conditions. By accessing, browsing and using our website and/or by booking/hiring a meeting room or desk,  you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

Terms & Conditions – Conference Bookings:

Booking & Payments

  • On choosing Kyte Hotel for your event, we can provisionally hold your chosen date for up to 7 days. After making your provisional booking you will be sent a booking agreement including terms & conditions which should be signed and returned with a non-refundable deposit of £100, this will secure your chosen date. Should the deposit not be paid withinthis time Kyte Hotel have the right to release the date without prior notice.
  • The £100.00 deposit will not appear on the final invoice and will be kept as a security bond until after the event has taken place. This will be returned less any cost for damages following the event. The client will be responsible for any damage caused to the hotel by themselves, a subcontractor or their guests and shall pay for such damage or loss of business caused as a result.
  • Room hire is chargeable on Friday/Saturday nights & Sunday daytime when a 3course meal is not being served. The Main Restaurant is not for hire without catering on any evening or Sunday daytime.
  • Bedrooms may be put on hold for your event however they will be released 2 months prior to the event if not confirmed by credit card.
  • All the prices are subject to change without notice up to 30 days prior to the event unless previously confirmed in writing.
  • Final numbers & menu choices will be required 2 weeks prior to your event date and this is the number for which you will be charged. Your invoice will be issued and should be settled within 7 days. Any additions after this date will be payable immediately.
  • VAT at the current rate of 20% is included in the price.
  • You agree that any account outstanding from guests attending your event, however caused, remain your responsibility and you hereby agree to pay for such accounts, first from the security bond retained by the hotel and secondly by your own payment should such accounts extend beyond the security bond.

Catering

  • Catering selections are to be made from Kyte Hotel’s Banqueting and buffet menus.
  • Final numbers, complete menu choices and seating plans must be received no later than 1 week prior to the event date.
  • The hotel cannot be held responsible for the quality of food if not served at the scheduled time due to late arrival of guest’s, however we will always do our utmost to serve the food at the highest quality possible.
  • Buffets will be left on display for a maximum of 2 hours.
  • A maximum of 3 choices per course are allowed from the Banqueting menu.

Guest Behaviour

  • The hotel reserves the right to judge acceptable levels of noise or behaviour of the clients, guests or representatives and the client must take all necessary steps to correct. In the event of failure to comply with management requests, the hotel reserves the right to terminate the contract and stop the event without being liable for any refund or compensation.
  • At the absolute discretion of the hotel any event may be cancelled by the hotel (even if paid in full) if the hotel has reasonable grounds for believing that holding of such a function would prejudice the reputation, good name or standing of the hotel.
  • No food or drink may be brought into the hotel or grounds by the client or guests for consumption on the premises, unless prior agreement in writing by the hotel management and for which a charge may be made by the hotel.

Cancellation Policy

  • If a client cancels a reservation less than 1 month in advance, the hotel reserves the right to claim the following sums, unless a booking is obtained for the same date from a third party on no less favourable terms.
  • Cancellations in advance between:

4 and 1 weeks – 50% of the total anticipated charges

1 week and 48 hours – 75% of the total anticipated charges

Less than 48 hours – 100% of the total anticipated charges

  • Anticipated revenue is the total estimated value of business including VAT, based on numbers given by the client on confirmation. In all instances, notification of cancellation must be made in writing and will be effective on the date received by the hotel.

Entertainment & Serving Times

  • Prior consent of Kyte Hotel must be sought for any entertainment or service contracted for the event by the client and all such parties must be fully insured and compliant in all required areas.
  • Our premises licence is 1am, therefore last orders at the bar for non-residents will be 12.55am. After this time drinks may only be purchased by residents on room accounts.

General Disclaimers

  • Whilst every effort is made to safeguard clients property Kyte Hotel does not accept any liability for any loss or damage caused. Nor can we be responsible for gifts or decorations that have been delivered to or handed over to a representative.
  • The hotel accepts no responsibility for death, bodily injury or disease, howsoever arising to clients or their guests excepting only such as arises due to the negligence of the hotel, its servants or agents acting strictly in accordance with the terms of their employment, sub-contract or other agreement between such servants and agents of the hotel. The hotel is not liable for any frustration of this contract caused by strikes, labour disputes, accidents or any other cause beyond the hotel’s control and outside the ordinary and reasonable contemplation of the parties at the time of this contract. In such an event, the hotel shall use reasonable endeavours to offer the client alternative accommodation facilities and services, if such can be found and are acceptable to the client (such acceptance not to be unreasonably withheld). In the event that this is not possible however, the hotel’s obligation to the client extends up to, and is limited to, the full refund of any deposits held.